Managed Desktop Services

Optimise availability of your desktop environment

Desktop services can't afford to be offline. Offering cost-effective support with committed response times, Prolinx Managed Desktop services ensure uninterrupted uptime for desktop IT estates.

Offering customised configuration, local application support and management of your local network and server environment, Prolinx provides a 24/7, Single Point of Contact (SPOC) technical service desk, delivering ITIL v3 processes from design to operation. Features include:

• Self-service portal delivering an incident reporting and tracking capability
• Operational and business dashboards
• Monthly reporting against defined and agreed 'Key Performance Indicators' (KPIs)
• UK-Based, 24/7 SPOC for the support of multi-vendor systems