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Managed Services

Enhance IT service quality. Improve user satisfaction. Control costs

Today's business needs to constantly exploit the best technology to remain competitive. But with finite time and resources, it's a challenge to stay ahead. Managed Services from Prolinx let you retain control while achieving lower total cost of ownership, improved performance, assured service levels and reduced risk. Whether you need help desk services or full IT support, Prolinx offers standard, enhanced, and managed service suites, all provisioned with one convenient monthly bill.

Prolinx strives to provide IT service management to a global standard. The ISO 20000 provides this standard and demands that we continue to uphold it, ensuring that we provide IT services of a consistent quality.

  • Instant access to new technologies creating competitive advantage
  • Eliminate expensive holiday and sickness cover
  • UK-Based, 24/7 SPOC for the support of multi-vendor systems
  • Identify and manage problems before they arise through proactive service interruption prevention
  • Reduce operational expenditure, including support, maintenance, training costs
  • A single point of contact for all your IT needs
  • Tax benefits: IT as operational expenditure rather than capital expenditure
Managed Services features include:
  • Customer Agreed SLAs
  • Disposal
  • IMACs and Change Board
  • Management Escalation Plan
  • Performance Analysis
  • Proactive System Monitoring