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Working with Prolinx

Pro-active maintenance and expert end-user support

We understand business profitability depends on the availability of your IT. Working with Prolinx guarantees best-in-class maintenance and IT support services to safeguard your critical business operations.

Maintenance Services

From standard break-fix to bespoke support service contracts, IT Support and Maintenance Services from Prolinx take the worry out of everyday operations.

Nationwide Engineer Support - seamless service from over 2,300 engineers
Prolinx Support Packs - cost-effective break/fix services, all with committed response times
Self-Service Portal for New Incidents - log incidents or order contractually defined requests

IT Support

Swift assistance, help and resolution to keep end-users working productively.

Service Desk - one single point of contact 24/7/365
Knowledge Base - instant online access to information your users may need
Business Dashboards - strategic data snapshots from a business dashboard
Enhanced self service portal - access in-depth information about a service
Operational Dashboards - monitor and review service performance
Proactive system monitoring - pre-empt potential system failures
Reactive Incident Management - fast recovery from incidents with minimal business impact
Reporting and Service Reviews - service level transparency
Single Point of Contact - direct access to proven IT expertise
Security Incident Management - security incident assistance from a Prolinx service desk